Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Shauni87
Level 7

Double subscription

I have a Disney plus account. When I try to sign into it on my roku it tries to make me subscribe for a second time. Does anyone know how to fix this? 

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renojim
Community Streaming Expert

Re: Double subscription

I've seen for myself how on one Roku the Disney+ channel will ask me to "Sign in" or "Sign up" while on another it only asks me to "Sign up".  I don't know what the issue is or who is responsible, but if I really wanted to sign in on the device that doesn't offer it I'd probably ask Disney about it.

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