Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Doesn’t play the last season and a half.

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While watching episode 22 of the 5th season it stops and a screen comes up that states it can’t be watched.  Along with the 6th and final season.  So the “Free” Roku channel isn’t really free or is there a glitch somewhere?  

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Level 19

Re: Doesn’t play the last season and a half.

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@chaosinwyo  Thanks for confirming. I took a look, and season 5 of Cold Case only had 18 episodes in the season. Which season of the show did you experience an issue with while playing episode 22? Are you still seeing that error message on screen? If you try to play the episode again, does the error message disappear?

If you see the message appear again when trying to play an episode, please note which season and episode you were watching, and generate an issue report tracker ID by pressing the Home button 5 times quickly, followed by the Back button 5 times quickly. This can help us take a closer look to see what may be occurring. 

 

Thanks,

Tanner

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Roku Employee
Roku Employee

Re: Doesn’t play the last season and a half.

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@chaosinwyo 

Thanks for the inquiry.

What is the title of the show that you are trying to view?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Doesn’t play the last season and a half.

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Cold Case

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Highlighted
Level 19

Re: Doesn’t play the last season and a half.

Jump to solution

@chaosinwyo  Thanks for confirming. I took a look, and season 5 of Cold Case only had 18 episodes in the season. Which season of the show did you experience an issue with while playing episode 22? Are you still seeing that error message on screen? If you try to play the episode again, does the error message disappear?

If you see the message appear again when trying to play an episode, please note which season and episode you were watching, and generate an issue report tracker ID by pressing the Home button 5 times quickly, followed by the Back button 5 times quickly. This can help us take a closer look to see what may be occurring. 

 

Thanks,

Tanner

View solution in original post

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