Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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B-lock-A
Level 7

Re: The spotify app doesn't play videos

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It wasn’t broke but that 100 million dollars wasn’t broke either lol. Can’t be mad at joe but I do hope he catches wind of this and tries to get it fixed for us. 

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B-lock-A
Level 7

Re: The spotify app doesn't play videos

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So then why won’t y’all as roku try to reach out to Spotify and try and work with them to get it fixed instead of giving us the link to go complain to Spotify? Why? So they can tell us it’s y’alls fault too and give us a link back to hear to complain to y’all lol? Honestly it really just shows how much both of y’alls companies really don’t give a **bleep** about the customer. 

RokuDanny-R
Roku Employee
Roku Employee

Re: The spotify app doesn't play videos

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@B-lock-A

Thanks for the post.

As stated previously, if the issue is only with the channel alone, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 
You can reach Spotify support here: https://support.spotify.com/us/article/how-can-i-contact-spotify/


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RyanAlex
Level 7

Re: The spotify app doesn't play videos

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What does work is this. If you have an iPhone with Spotify installed and a newer Roku that supports Airplay (or anyway to cast a Mirror of your screen to your tv), and then just play the video inside Spotify through your phone it will work fine. This temporary fix will work until the team behind the JRE app is able to resolve this. 

MartinandDaisy
Level 7

Re: The spotify app doesn't play videos

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Like this topic on the Spotify support site and maybe they’ll come up with a solution:

https://community.spotify.com/t5/Idea-Submissions/Roku-Developer-No-Video-on-Spotify-App-for-Roku/id... 

DiversifiedJay
Level 7

Re: The spotify app doesn't play videos

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Android TV's and Google TV will play JRE video.

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ElectricMayhem
Level 7

Re: The spotify app doesn't play videos

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Why doesn't Roku Reach Out to Spotify for The Joe Rogan Experience and figure out the solution for us?

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DalePMay
Level 7

Re: Does the Roku Spotify app support video streaming on my Roku device?

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Roku has no fault in this. Ads in the middle of the episodes are 100% Rogan's doing. Failure to have video on Roku is 100% Spotify's fault (they are the developers of their app). Anyone coming here to a Roku forum for this issue is barking up the wrong tree.

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snowyplover
Level 7

Re: The spotify app doesn't play videos

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Fault or no, Spotify will give much more importance to complaints from Roku than they will to complaints from individual customers. I've worked in these kinds of businesses, and there is absolutely more weight given to such complaints. Spotify knows this, and Roku does too, so repeated indifference to the issue and simply saying, "go talk to Spotify" absolutely shows a lack of care on Roku's part. It doesn't take that much effort for the company to put in a official request for bug fix or feature development.

Cgray1978
Level 7

Re: The spotify app doesn't play videos

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Why are we paying full price for a service that is NOT providing the full service?

JRE is watched by millions everyday.

Fix it!

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