Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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KRAMPUS-
Level 7

Does anyone know the Spectrum TV app channel code to manually add it to a Roku account?

Apparently Roku and Spectrum TV had a fee dispute and the Spectrum TV app is no no longer available on Roku. Wish I had known that before I did what is always told to do when having an issue with the Spectrum TV app when it has issues...Delete it and re download it again.Now I am screwed. I was told to call Roku and that they could help. Called Roku and an automated message state that due to Covid19 there is no Customer Support phone service. HELP!

7 Replies
StephenG1028
Level 7

Re: Does anyone know the Spectrum TV app channel code to manually add it to a Roku account?

I have the same exact issue.  So frustrating.  I have multiple Roku TVs and I only deleted the app off of one.  I am hoping to do a factory reset and unlink to the one missing the app.  Hopefully the app still exists on my account.  It still exists on my other tv.

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StephenG1028
Level 7

Re: Does anyone know the Spectrum TV app channel code to manually add it to a Roku account?

factory reset didn't do anything.  the spectrum app exists on my other roku tv.  I am wondering if there is any way to extract it.

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bobtotal
Level 8

Spectrum App Deleted and Now Recovered!

Currently Spectrum and 'their friends' at Roku are not playing in the sandbox together.  I accidently deleted the app yesterday on one device and it deleted it on all my devices on my Roku account.  I knew the Spectrum app is currently not available on the Roku channel store so I knew I was in trouble (I have 2 Roku TV's and 2 streaming sticks).  First I called Spectrum and was told they had a workaround for the issue.  Just log into my Roku account on my computer and go to 'Add A Channel' and the channel code would be prepopulated in the channel code dialog box.  I tried it while I had the Spectrum support person on the line.  No dice.  The code did not prepopulate. Then the Spectrum dolt told me I'd have to call Roku to get the code from them (wow, really?!?! Spectrum doesn't know what it is?!?!).  He even gave me the phone number (how nice, huh?).  So, I called Roku only to get an automated answer that Roku is not providing ANY telephone support because of Covid (seriously, hi tech Roku can't figure out how to set up people to answer the phone working at home when the entire rest of the world is doing just that with their employees?!?!).  LAME!  So, I started searching the Roku site even more than I already had and found a line that mentioned if you don't have a channel code you need you have to get it from the channel provider!  Needless to say, now I'm getting steamed! Thanks Spectrum!  I searched all over the internet and couldn't find the channel code ANYWHERE.  Soooooooo, I called Spectrum again.  This time the support person said he would send me an email with the instructions on how to add the channel in.  He sent me two.  The subject line of the first email was "Options for Viewing Spectrum TV App During Roku Negotiations" which is the same junk you find on the Spectrum website telling you the other ways you can watch Spectrum instead of using Roku (duh!).  The second email was titled "Spectrum TV App Update for Roku Users".  I looked at it briefly while the I had the support guy on the line still and it was just basically the same add a channel info the first support guy told me about.  Then the guy told me to use the "Use this link.*" link in the email.  I clicked on it.  It took me to the Roku log in screen.  When I logged in it took me to the add a channel dialog box and, voila, the channel code WAS PREPOPULATED!  I clicked on 'Add Channel' and presto! The Spectrum app was back on my Rokus!!  Now, I'm not sure if it is an account specific code, or if you've never had the Spectrum app on your Roku account if it will work, but, for what it's worth it worked for me and here is what I know:

The email link took me to this webpage https://my.roku.com/signin?sessionTimeout=true&next=https%3A%2F%2Fmy.roku.com%2Faccount%2Fadd%3Fchan...

The Add Channel webpage it then took me to is https://my.roku.com/account/add?channel=tjw26c21

The channel code that prepopulated is tjw26c21

Hope this helps for others who are struggling with this SUPER FRUSTRATING ISSUE!!  Oh, interesting note for other believers out there.  The support tech's name was Elijah!

 

Hippytrip
Level 7

Re: Spectrum App Deleted and Now Recovered!

Not available in my region.. 😪

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StephenG1028
Level 7

Re: Spectrum App Deleted and Now Recovered!

I was able to call spectrum and was able to re-add the channel via the link they provided me with the channel code.  I did have to validate that I had the channel in December before they sent the email.

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taford15
Level 7

Re: Spectrum App Deleted and Now Recovered!

ROKU REALLY SUCKS!!! They don’t have any real channels to stream and the channels are generic... channels that we never heard of!  I AM TELLING EVERYONE STICK WITH FIRESTICK ... you will not have this problem!!! I wasted my monies on ROKU I SHLD HAVE TAKEN THIS MESS BACK TO THE STORES! Everyone spend your monies on FIRESTICK NOT ROKU ... they suck. Now I have to call SPECTRUM TO REMOVE STREAMING BC I CANT GET SPECTRUMTV ON ROKU!  ROKU COMPANY JUST STOP MAKING STREAMING PRODUCTS YOU TRYING TO CHARGE FOR EVERY STREAMING CHANNEL THAT PPL USE. ROKU IS HORRIBLE!

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StephenG1028
Level 7

Re: Spectrum App Deleted and Now Recovered!

Firestick doesn’t support the spectrum app/channel either.  If you had the spectrum channel on roku, call spectrum they have a way to get it back.

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