Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7


Unable to load Disney and spectrum. Anyone else having this issue?

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Level 21

Re: Disney

By load do you mean install, or the channel not actually functioning? Spectrum is of course in a dispute with Roku, so it's no longer available in the channel store. If you had used the Spectrum channel before the dispute began, Spectrum can provide you with a private channel code to install an updated channel.

Disney has hardware restrictions, so it doesn't work on all Roku devices. What model Roku do you have? Model number please, not just the name. Roku has a bad habit of reusing the same name on different hardware. 

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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