Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RezaE
Level 7

Disney+ won't load channel

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I have a Disney+ account and was watching on my RokuTV without any issues until yesterday. When I select 'Go to channel' or click on the Disney+ icon, the screen displays the Disney+ logo in full screen and then immediately returns back to the RokuTV home page.

I have removed and re-added the channel with no luck.

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makaiguy
Level 21

Re: Disney+ won't load channel

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Between removing and reinstalling the channel, be sure you clear your Roku's memory via Settings > System > System restart

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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3 Replies
makaiguy
Level 21

Re: Disney+ won't load channel

Jump to solution

Between removing and reinstalling the channel, be sure you clear your Roku's memory via Settings > System > System restart

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

Sonyasuastegui
Level 7

Re: Disney+ won't load channel

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Hi, did you have any luck with this. Same thing is happening to me 

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RezaE
Level 7

Re: Disney+ won't load channel

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Yes I did!

Between removing and reinstalling the channel, be sure you clear your Roku's memory via Settings > System > System restart

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