Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jenm
Level 7

Disney+ stopped working

My Roku Express stopped playing @Disney+ Every time I try to access the channel I get the error message, "Please update your application. Check that your device has the latest update before launching Disney+." So far I have tried:

1. Deleting and reinstalling the channel

2. Checking for updates manually

3. Performing a factory reset on my Roku device

NOTHING has worked. Any ideas?

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2 Replies
makaiguy
Level 21

Re: Disney+ stopped working

About the only thing left is:
Highlight the channel in the channel grid.
Press * on remote, click Check for updates.
... But I don't expect it will make any difference.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney+ stopped working

@jenm 

Thanks for the post.

When removing a channel, please make sure to restart your device before adding the channel back again.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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