Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have the Roku Ultra. I keep getting the “Error cannot play protected content” for several months now and have done everything I have found to do to try to troubleshoot this issue. There are days when it works fine but today with every episode I watch I get the error and have to back out of the app and turn my TV & Roku off and back on in order to get it to play. Is there anything else that can be done to prevent this from happening? Here is a list of things I have done:
1. Reset Roku through settings (several times)
2. Deleted app, reset Roku, reinstalled app
3. purchased a new HDMI cord
4. swapped spots on the TV with HDMI cord
Those are all the steps I have found to do between here and Reddit and other places. It is getting very aggravating to reset the device and have to sign into all of the different accounts I have. I really hope someone can help!!
Hi there! Model is 4662RW, Software version is 9.4.0 build 4200-46, Disney+ app version 1.11 build 2021021200. I did all three of those steps in order at least three times over the past couple of months! And let me tell you it’s aggravating!! Lol! I did however just check and saw that my Display refresh rate is not on auto and my screen resolution is now set at 1080p. Hoping those little things help! I promise I’ve tried troubleshooting as much as I can in order to be as proactive as possible and not bother anyone! I will look into this further if I still have problems. Thanks again!