Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Teamhall2014
Level 7

Disney plus not working on my Roku Premiere

Disney plus and Vudu will not work on my Roku Premiere but all my other Apps work like Netflix, Youtube, Amazon Prime and Hulu can you please help 

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1 REPLY 1\
RokuIrene-S
Roku Employee
Roku Employee

Re: Disney plus not working on my Roku Premiere

@CACourt

I'm sorry to hear about the issue you're running into! I'd be happy to help take a closer look to see how we can help get you up and running.

 

Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
  • steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


All the best,
Irene

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