Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Josegrp7
Level 7

Disney plus not available

Hi, I’m from Venezuela. My issue is that the channel Disney Plus is not available for me to install, it doesn’t even appears in the channel store. I need help resolving this problem, I want to enjoy my service with my Roku device.

Aditional information, I contacted costumer support and I only received one response via email. 

Expecting your response, thanks

Jose Rivas

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2 Replies
NTC
Level 10

Re: Disney plus not available


@Josegrp7 wrote:

Hi, I’m from Venezuela. My issue is that the channel Disney Plus is not available for me to install, it doesn’t even appears in the channel store. I need help resolving this problem, I want to enjoy my service with my Roku device.

Aditional information, I contacted costumer support and I only received one response via email. 

Expecting your response, thanks

Jose Rivas


Venezuela is not listed as one of the countries available in Latin America.

Disney+ is currently available in the United States, Canada, Australia, New Zealand, Netherlands, the U.K., Ireland, Germany, Austria, Switzerland, Italy, Spain,  France, Belgium, Norway, Finland, Sweden,Iceland, Luxembourg, Portugal, Denmark, Monaco, Argentina, Brazil, Mexico, Costa Rica, Colombia, Chile, Peru,  Paraguay, Bolivia, Panama, Guatemala, Nicaragua, El Salvador, Honduras, Uruguay, Ecuador, Dominican Republic, Antigua & Barbuda, Bahamas, Trinidad ad Tobago, Belize, Haiti, Jamaica, Barbados. Dominica, Grenada, Guyana, St. Kitts & Nevis, St. Vincent & the Grenadines and Suriname.

https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=ca0390371ba14cdcb8651f861a4bcbc4

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mboc
Level 7

Re: Disney plus not available

I'm In Uruguay  listed in the available countries for Disney +  but still it is not  an available channel in Roku ultra.  I think Disney +  has not agreed  yet with roku in some regions for some devices ......

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