Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I can understand your concern that you are unable to watch Disney+. Upon checking your Roku email address it is out of the region and you are in Venezuela, Disney+ channel is not available on Venezuelathrough Roku.
However, we will not be able to confirm the estimated time to add it. For more information visit and subscribe to the latest channel updates at https://blog.roku.com.