Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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gpdhughes
Level 7

Disney plus and Discovery plus

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I have a Roku 2, in the computer I added Disney plus and discovery plus channels. On the Tv I can’t see or when I search find Disney plus at all. I can see Discovery plus on tv but when I click on it and hit add channel, it says error can’t add. 

I have updated it, reset it and still not working. I am in Idaho. How do I get these 2 channels on my Roku? 

Thanks

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atc98092
Community Streaming Expert

Re: Disney plus and Discovery plus

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There are five different versions of a Roku with 2 in the name. Three are legacy models that no longer receive updates. The last two are still 6-7 years old. I can't speak to Discovery, but Disney doesn't support the older Roku players. Exactly what is your model number? Look under Settings/System/About. 

If you go to the channel store on your Roku, and if you don't see those channels listed, then they either are unsupported on your device or they aren't available in your country. When you search on the Roku web site for a channel, it's not filtered by your device so will appear even if your device doesn't support it. Since you're in Idaho, the locality restriction won't apply, so it has to be your player is unsupported. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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atc98092
Community Streaming Expert

Re: Disney plus and Discovery plus

Jump to solution

There are five different versions of a Roku with 2 in the name. Three are legacy models that no longer receive updates. The last two are still 6-7 years old. I can't speak to Discovery, but Disney doesn't support the older Roku players. Exactly what is your model number? Look under Settings/System/About. 

If you go to the channel store on your Roku, and if you don't see those channels listed, then they either are unsupported on your device or they aren't available in your country. When you search on the Roku web site for a channel, it's not filtered by your device so will appear even if your device doesn't support it. Since you're in Idaho, the locality restriction won't apply, so it has to be your player is unsupported. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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makaiguy
Level 21

Re: Disney plus and Discovery plus

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Discovery Plus wrote their app to be compatible with the Roku models below.
(Check your Roku model number via Settings > System > About)
List current as of May 19, 2021 - See Source link for any updates.

Source: https://help.discoveryplus.com/hc/en-us/articles/1500000101182-Browsers-and-devices-supported-by-dis...

 
DEVICE NAME           MODEL NUMBER(S)
Roku TV               8000X 7000X C000X 5000X 6000X A000X D000X
Roku Express          3900X 3930X 3700X
Roku Express+         3931X 3910X 3710X
Roku Premiere         3920X 4620X
Roku Premiere+        3921X 4630X
Roku Streaming Stick  3600X 3500X
Roku Streaming Stick+ 3810X
Roku 3                4200X
Roku Ultra            4660X 4670X 4800X 4640X
Roku Ultra LT         4662X
Roku 1, Roku SE       2710X
Roku 4                4400X
Roku 2                2720X 4210X
Roku Streambar        9102X
Roku LT               2700X

Disney says they wrote their Disney+ channel app to be compatible with the Roku models listed below. (Data current as of 19 May, 2021. See reference below for updates)

The latest model of the following devices are supported:
Roku LT (2700X)
Roku 1
Roku 2
Roku 3
Roku 4
Roku Express
Roku Express+
4K Roku Premiere
4K Roku Premiere+
4K Roku Ultra
4K Roku Ultra LT
Roku Streaming Stick
4K Roku Streaming Stick+
Roku TV
4K Roku Smart Speaker

Non-Supported Roku Devices
2400X
3000X
3050X
3100X
2450X
2500X
3400X
3420X
(You can check your model number via Roku menu path Settings > System > About)

(Reference: https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=a168b614db4d40d03c0cf158bf96198e")


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