Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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zurena
Level 7

Disney + on Roku 2 playing everything in audio description and Spanish only

My Disney + channel on Roku 2 is playing everything in Audio description (I tried removing it but it won’t come off) and it’s playing every show in Spanish. I tried resetting my Roku, checking for updates, deleting the channel and adding it again. Nothing works. Whomp.
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2 Replies
Fedup2
Level 7

Re: Disney + on Roku 2 playing everything in audio description and Spanish only

Having the EXACT same problem.  Although, I went and redid the language setting.  Now, even though my CC is off on my TV, it shows up in Spanish.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney + on Roku 2 playing everything in audio description and Spanish only

@Fedup2 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Then double check to make sure your setting are correct.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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