Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Philipp_Herzog
Level 7

Disney+ on 4660RW Roku Ultra

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Hi,

I'm trying to install Disney+ on my  4660RW Roku Ultra (SW 9.4.0 Revision 4200-46),but i cannot find the channel in the store.

Is my roku not supported for Disney+?

regards, Philipp

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DBDukes
Level 15

Re: Disney+ on 4660RW Roku Ultra

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While the service is available in your country ( https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=ca0390371ba14cdcb8651f861a4bcbc4 ) it may be that the Roku app isn't available there. The app maker (Disney, perhaps) must specify where the app is available when they publish or update the app. I'm not sure Roku is officially supported in your country, as only France and UK are listed in Europe on Roku's Website. That could mean that it's not officially supported, and some apps may not be available as a result.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)

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makaiguy
Level 20

Re: Disney+ on 4660RW Roku Ultra

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@Philipp_Herzog wrote:

Hi,

I'm trying to install Disney+ on my  4660RW Roku Ultra (SW 9.4.0 Revision 4200-46),but i cannot find the channel in the store.

Is my roku not supported for Disney+?

regards, Philipp


Your model should be supported.

Per this Disney article :

Supported Roku Devices
The latest model of the following devices are supported:

  • Roku LT (2700X)
  • Roku 1
  • Roku 2
  • Roku 3
  • Roku 4
  • Roku Express
  • Roku Express+
  • 4K Roku Premiere
  • 4K Roku Premiere+
  • 4K Roku Ultra
  • 4K Roku Ultra LT
  • Roku Streaming Stick
  • 4K Roku Streaming Stick+
  • Roku TV
  • 4K Roku Smart Speaker

Non-Supported Roku Devices

  • 2400X
  • 3000X
  • 3050X
  • 3100X
  • 2450X
  • 2500X
  • 3400X
  • 3420X

(Find your model number via Settings > System > About)

Perhaps this is a regional issue.   Where are  you located?

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Philipp_Herzog
Level 7

Re: Disney+ on 4660RW Roku Ultra

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Hi,

Correct, that list I already checked, therefore I was surprised to not find it in the channel store. 

I'm located in Switzerland

regards

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DBDukes
Level 15

Re: Disney+ on 4660RW Roku Ultra

Jump to solution

While the service is available in your country ( https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=ca0390371ba14cdcb8651f861a4bcbc4 ) it may be that the Roku app isn't available there. The app maker (Disney, perhaps) must specify where the app is available when they publish or update the app. I'm not sure Roku is officially supported in your country, as only France and UK are listed in Europe on Roku's Website. That could mean that it's not officially supported, and some apps may not be available as a result.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)

View solution in original post

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