Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Disney + not playing

I have had Disney + on my Roku since it launched so I know my device is compatible. Whenever I go to the channel it shows the titles but when I select a title it says unable to play not a http error. My other apps work just fine so it's not an internet issue. I called Disney + and they troubleshooted the problem and can't find anything. It is working on my other devices just not my Roku so it isn't an account issue. Tried uninstalling and reinstalling app, doing a reset on my Roku, checking for updates, and also unplugging device for several minutes and replugging it in. No luck.

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Level 18

Re: Disney + not playing

When reinstalling, did you reset your Roku between removing and reinstalling? This makes sure all vestiges of the old installation are removed from memory.

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