Channel Issues & Questions

[aaronemke]

I have a Roku LT (2700 series), which is on the list of supported devices on the Disney+ website. I added the Disney+ channel in my Roku account on the Roku website, and now is says "installed." But I still don't see it anywhere among my available channels on the Roku itself. I searched through many Support articles and Community posts, but I haven't seen any with advice on how to solve this. Any help would be appreciated!

[aaronemke]

UPDATE: I was mistaken. The model of my Roku LT is actually 2400X. So I guess that means I'm just screwed, as far as Disney+ goes, huh?

[renojim · Accepted solution]

Yep.  The LT (model 2400) is really old and underpowered for Disney+ and most new channels.

[hah1962]

I have the same issue but my Roku is a Roku 2, which says it is supported.  Is it too old as well for Disney+?

[RokuDanny-R]

@hah1962 

Thanks for the post.

What specific model number of Roku 2 device do you have?

Please keep us posted.

Thanks,
Danny

[Mimzie]

Same issue here, Disney+ shows installed on my account but does not appear in any channel menus.  Software is up to date, the model is a 3050X Roku 2 XD

Assistance is appreciated.  

[kcspalady]

same problem so where's the solution. This is ridiculous!!

[renojim]

@Mimzie, your Roku is too old.  Disney+ isn't supported on the old Roku 2 XD.  That's why it doesn't show up.

@kcspalady, what is the model number of your Roku shown under Settings->About?

[JVD]

I signed up for Dusney+ online. It shows that it is installed. However it does not show up as an option on my TV. Can anyone assist?

[makaiguy]

Disney + will not install on some older Roku models. See this Disney help page: https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=a168b614db4d40d03c0cf158bf96198e