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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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CandD
Level 7

Disney + continually drops service on Roku TV but not on other devices in same house on same wifi

Hello,

We have two Roku TVs ( kinda wish we didn't buy a second one now) and everytime we try to stream Disney + it drops service. Yet, I can watch Disney + with no issues on our fire stick or my tablet ( which is old) with no issues on the same wifi. Any help??

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Disney + continually drops service on Roku TV but not on other devices in same house on same ...

Hello @CandD

Thanks for letting us know about the issue you're experiencing. 

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > Power > System restart > Restart on a Roku TV.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know if there's any difference after.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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