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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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catamara
Level 7

Disney + asking to restart subscription

I am trying to login in to my family account with Disney+
When I do it asks me to restart my subscription and there are no other options other than to do this.
Other members who use this account and are part of the family account using the same login are not having any issue and are able to login in just fine. 

I have tried deleting the channel and reinstalling. I have also reset my Roku Device as suggested on another message board for Disney+ login issues w/ Roku (though not the same issue)

Also, the membership is current. No reason to restart it. 

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Disney + asking to restart subscription

It's been a while since I discontinued Disney+, so I don't remember if this applies there, but ...

On some subscription channels,  when you click on a program to watch before you are logged into your account, it gives you the option of creating a new subscription or logging into an existing one.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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DBDukes
Community Streaming Expert

Re: Disney + asking to restart subscription

Is your subscription through Roku? You can check here: Manage your subscriptions

Or is your subscription directly through Disney?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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