Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Disney + asking to restart subscription

I am trying to login in to my family account with Disney+
When I do it asks me to restart my subscription and there are no other options other than to do this.
Other members who use this account and are part of the family account using the same login are not having any issue and are able to login in just fine. 

I have tried deleting the channel and reinstalling. I have also reset my Roku Device as suggested on another message board for Disney+ login issues w/ Roku (though not the same issue)

Also, the membership is current. No reason to restart it. 

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2 Replies
Level 21

Re: Disney + asking to restart subscription

It's been a while since I discontinued Disney+, so I don't remember if this applies there, but ...

On some subscription channels,  when you click on a program to watch before you are logged into your account, it gives you the option of creating a new subscription or logging into an existing one.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 17

Re: Disney + asking to restart subscription

Is your subscription through Roku? You can check here: Manage your subscriptions

Or is your subscription directly through Disney?

Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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