Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Disney app wont load

I have Disney plus app and have been using it and all of a sudden now it wont load to watch anything. Anyone else having the same issue? Plz help.

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Level 19

Re: Disney app wont load

I don't currently have Disney installed so I can't check.

But when problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

Re: Disney app wont load

I've been using Disney plus on my old & new Roku devices, now suddenly as of the past few days, Disney plus app won't load. It starts to load then goes back to home screen.  WHY?!@!!  I have disappointed grandkids during a pandemic and I thought they would have fixed this.  It comes on on my computer but not my Roku!!!


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