Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Specina14
Level 7

Disney app wont load

I have Disney plus app and have been using it and all of a sudden now it wont load to watch anything. Anyone else having the same issue? Plz help.

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Disney app wont load

I don't currently have Disney installed so I can't check.

But when problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
Doug
Roku Community Streaming Expert  I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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TuckerT003
Level 7

Re: Disney app wont load

I've been using Disney plus on my old & new Roku devices, now suddenly as of the past few days, Disney plus app won't load. It starts to load then goes back to home screen.  WHY?!@!!  I have disappointed grandkids during a pandemic and I thought they would have fixed this.  It comes on on my computer but not my Roku!!!

 

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