Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Disney app wont load

I have Disney plus app and have been using it and all of a sudden now it wont load to watch anything. Anyone else having the same issue? Plz help.

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Community Streaming Expert

Re: Disney app wont load

I don't currently have Disney installed so I can't check.

But when problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Level 7

Re: Disney app wont load need assistance

I've been using Disney plus on my old & new Roku devices, now suddenly as of the past few days, Disney plus app won't load. It starts to load then goes back to home screen.  WHY?!@!!  I have disappointed grandkids during a pandemic and I thought they would have fixed this.  It comes on on my computer but not my Roku!!!

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Level 7

Re: Disney app won't allow me to watch a movie

I tried the remove restart add and didn't fix it i am able to watch disney + on my phone with my wifi but when try to watch it on ruko tv i can get into the app and even able to open a profile and pick a movie and then it says an unexpected problem has been detected

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Roku Employee
Roku Employee

Re: Disney app won't allow me to watch a movie


Thanks for the post.

If you have already tried to remove, restart, and re-install the channel and are still experiencing an issue only on Disney+, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 



Danny R.
Roku Forum Moderator
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