Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Drumhellerfam5
Level 7

Disney+ and Netflix contents are pixilated

Mine will open the app and let you pick something to watch but then it's super pixialted. Tried removing app and reinstalling but still won't work. It's just with Disney+ and Netflix. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Hisense Roku TV won’t play streaming services

Hi @Drumhellerfam5

Thanks for the post.

Have you tried restarting your router? Most of the time, pixelation is due to a slow internet connection.

Also, please be advised that restarting your Roku device is crucial before adding the channel back in. If you haven't tried the suggested order, we would recommend giving it a shot once again.

Please follow the steps below:

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > Power > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know if this works for you!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Drumhellerfam5
Level 7

Re: Hisense Roku TV won’t play streaming services

@RokuKariza-D I don't believe it's a router problem as all my other smart tvs aren't having the same problems.  The others are TCL ROKU SMART TVS. It is only the 65 inch Hisense Roku Smart TV having the issues. I noticed tonight that also Movies Anywhere does the same when you try to watch a movie. 

I will try once again to delete and reinstall the channels with the issue and reboot my roku TV but if it doesn't work again what is my next option. We only just bought this TV in May and our return policy has run out. 

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makaiguy
Community Streaming Expert

Re: Hisense Roku TV won’t play streaming services


@Drumhellerfam5 wrote:

I will try once again to delete and reinstall the channels with the issue and reboot my roku TV


Please note,  Remove/reinstall procedure - do things IN THIS ORDER:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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