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Jrgigl
Level 7

Disney+ Subtitles menu missing?

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Hello. I have the TCL 6 Series TV with Roku TV preinstalled. I’ve recently downloaded the Disney+ app which I am aware that most shows/movies on Disney+ offer foreign language subtitles but I am not able to access the subtitles menu. I am not sure if this is an oversight on Disney+ side or with Roku. I don’t have any problems bringing up the subtitles menu through Disney+ mobile app so I know they actually have a subtitles menu. I am aware that closed captioning can be activated by pressing the asterisk on the remote but that is not the same as switching to a foreign language subtitle while keeping the audio in English. Any solutions would be greatly appreciated!
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RokuTannerD
Level 19

Re: Disney+ Subtitles menu missing?

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@Jrgigl 

Hi there! 

Thanks for the note. To select a caption track, press the * key during playback and go to Accessibility - Captioning track. From here, you should be able to select from the available captioning track. If you encounter an issue with any caption track, please feel free to follow up with Disney+ support to report the issue and request additional help. 

Let me know if you have any other questions! 

 

Thanks,

Tanner

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14 Replies
boogernose
Level 18

Re: Disney+ Subtitles menu missing?

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https://whatsondisneyplus.com/disney-faq/how-to-contact-disney/

---A problem clearly stated is a problem half solved---.
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RokuTannerD
Level 19

Re: Disney+ Subtitles menu missing?

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@Jrgigl 

Hi there! 

Thanks for the note. To select a caption track, press the * key during playback and go to Accessibility - Captioning track. From here, you should be able to select from the available captioning track. If you encounter an issue with any caption track, please feel free to follow up with Disney+ support to report the issue and request additional help. 

Let me know if you have any other questions! 

 

Thanks,

Tanner

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Jibara
Level 7

Re: Disney+ Subtitles menu missing?

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The close caption is an option for all tvs, not a particularly of Disney Plus, the option isn't a solution it's a remedy

 

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majorr90
Level 7

Re: Disney+ Subtitles menu missing?

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Thanks! Not sure how to give Disney+ the feedback but if you can pass it on: there’s a big difference between subtitles and CC so both should be made available especially if they’re not going to adjust the audio properly for at home viewing. Right now I either have deafening explosions that wake up my neighbors or I can’t hear the dialogue at all. For now the CC works though. 

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Dell1
Level 7

Re: Disney+ Subtitles menu missing?

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I have the same problem and the * is not the solution as I have it set for english subtitles and the subtitles on my TCL tv with Roku built in are always in english EXCEPT on the Disney+ app. On every other device the Disney+ app has the advertised closed caption button in the top right.

Dell1
Level 7

Re: Disney+ Subtitles menu missing?

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This answer is incorrect as the problem is in Roku's Disney+ app and not the tv's closed caption system.

davidwgooding
Level 7

Re: Disney+ Subtitles menu missing?

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THANK YOU for that very simple and easy-to-find answer!

The Disney+ help page (which the app sends you to) has the wrong instructions for this (at least for my Roku).

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Gabs2010
Level 7

Disney+ Subtitles missing

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I have enabled the captions (using the asterisk menu) yet no captions appear.  Disney+ and captions work fine on my other devices (iPad, android phone) but not my 4K roku stick. What is the remedy? 

this is extra annoying as I am watching a movie where they are not always speaking English and no subtitles even appear for that. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Disney+ Subtitles menu missing?

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Hi @Gabs2010

Thanks for the post.

Some channel manages its own content programming, including closed captions and subtitles on contents. Reach out to the channel If changing the captions on the Roku settings does not resolve the issue. 

You can reach their support team here: https://help.disneyplus.com/csp?id=csp_index
Thanks,

Mary

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