Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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COSConn
Level 7

Disney+ Subscription

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We have a complimentary Disney+ subscription through Verizon. The same month we received it, we also started getting billed for it. We've confirmed through Verizon they are not billing us. They and Disney+ confirm that it's a Roku subscription. And the app on the TV says we have multiple subscriptions. But when we go to our Roku account, it states we have no subscriptions. Roku's customer support is appallingly bad. No phone number. No way to email. No virtual chat. And when I click the option to report a billing issue, it defaults back to the "select option." This has now been hours on the computer to try to resolve. Do better Roku.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney+ Subscription

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@COSConn

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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boogernose
Level 18

Re: Disney+ Subscription

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so you dont need anything and just wanted to rant mindlessly.

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney+ Subscription

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@COSConn

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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