Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Disney+ Subscription Login through Apple issue

How do I #login on my Disney+ account if my subscription was maid thru apple and not @Roku

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Level 21

Re: Subscription Login problem

Mine was through Disney, not Roku. I just used the credentials created when I signed up. If yours aren't working, you'll need to ask Disney about it. It's their channel, and Roku has no control over its functionality. 

Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 18

Re: Subscription Login problem

This is the problem with subscribing to a subscription channel through a 3rd party system. Typically you can only view that subscription via that 3rd party system.

Can you get there through the APPLE TV app on the Roku?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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