Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Gaby5
Level 7

Disney+ Subscription Login through Apple issue

How do I #login on my Disney+ account if my subscription was maid thru apple and not @Roku

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2 Replies
atc98092
Community Streaming Expert

Re: Subscription Login problem

Mine was through Disney, not Roku. I just used the credentials created when I signed up. If yours aren't working, you'll need to ask Disney about it. It's their channel, and Roku has no control over its functionality. 

Dan

Roku Community Streaming Expert

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makaiguy
Community Streaming Expert

Re: Subscription Login problem

This is the problem with subscribing to a subscription channel through a 3rd party system. Typically you can only view that subscription via that 3rd party system.

Can you get there through the APPLE TV app on the Roku?

Roku Community Streaming Expert

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Note: I am not a Roku employee, just a user like you.
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