Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Disney+ Stan and Prime not Chanel options?

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I just purchased a roku premier 4K, and it does not give me the channel options for Disney+ Stan, or Amazon prime. I have also looked for the channel codes in case I could add them that way, but am unable to find them.  Any help would be great... I’m in Australia.

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Roku Employee
Roku Employee

Re: Disney+ Stan and Prime not Chanel options?

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@BD-OZ 

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Disney+ Stan and Prime not Chanel options?

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@BD-OZ 

Thanks for the inquiry.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Disney+ Stan and Prime not Chanel options?

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I can access Amazon Prime from other devices in Australia, e.g., my laptop. I have also gone online to my Roku account and added Prime Video successfully. However, no matter what I do Amazon Prime does not appear on my Roku menus. It shouldn're be geoblocked by Roku becsause it is not geoblocked by Amazon. What can I do to add the Prime Video channel to my Roky Ultra?

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