Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Zinko
Binge Watcher

All good

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All good

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StreamerUser
Roku Guru

Re: Disney Plus not working

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What Roku model # do you have?

And have you updated it (Settings/System/System update) and restarted it? (Settings/System/System restart)

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Zinko
Binge Watcher

Re: Disney Plus not working

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Hello,

Model 3810X- Roku streaming stick +

Software version 9.4.0 build 4200-50

Yes last night I unplugged it. I reset it. I deleted the app and reloaded it.

Thx

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Zinko
Binge Watcher

Re: Disney Plus not working

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Tried again this morning, selected a movie and it just spins, eventually a message comes up saying Sorry content you are trying to access is not available currently. You will be re-directed to Disney + Home. I then went back to home, selected another movie and a error message came up URL transfer timed out after 24424ms. I can go back and select Netflix, pick a movie and it starts up.

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Zinko
Binge Watcher

Re: Disney Plus not working

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Okay, so even though I had a better signal off a network from the extender I have, I switched it back to one direct to the router, and it worked. Apparently the Disney + app on Roku is more touchy then other apps. I am deleting most of my posts.

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phillipsrich
Reel Rookie

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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I have two roku express devices, powered by a Roku power plug, and I believe the Roku cable.   Both devices shutdown after about 2-3 minutes watching any app.   

I plugged the power in from a Multi USB Charger and it stayed powered for about 5 minutes, and then the app closed.  

Everytime the app closes, it goes back to the main menu as if nothing had started.   No Reboot, no message, no indication what so ever...

Both roku express (3930x - one black/one white) have the same exact behavior. 

HELP!!!

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Re: Disney Plus not working

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Thank you for your service 

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RokuMary-F
Community Moderator
Community Moderator

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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Hi @phillipsrich,

Thanks for the post.

Could you please try a different power adapter and see if this helps the issue they are experiencing.

Please keep us posted.

Thanks,

Mary

 

Mary F.
Roku Community Moderator
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Mayken454
Channel Surfer

Re: Hulu will not load

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Hisense Roku TV giving me this issue now. Have looked for update, uninstalled-reinstalled, nothing yet

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Shiloh0772
Newbie

Re: Express shuts down Prime & YouTube and returns to home screen after 30-minutes.

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This happening to me after each episode I watch on my hulu live DVR. As soon as the episode is over, it kicks me back to the Roku homescreen. 😡

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