Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jsides
Level 7

Disney Plus not working

When I go to Disney Plus the Disney LOGO comes up and then kicks me back to the home screen.  The only other stream I use - Netflix works fine.  Just Disney PLUS effected.

0 Kudos
12 Replies
makaiguy
Level 20

Re: Disney Plus not working


@jsides wrote:

When I go to Disney Plus the Disney LOGO comes up and then kicks me back to the home screen.  The only other stream I use - Netflix works fine.  Just Disney PLUS effected.


When problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
JollyRoger72
Level 8

Re: Disney Plus not working

Same problem here on both my newer model Rokus. I did the reinstall just as described and it did not work. All other apps work fine, it's only Disney Plus. My Roku is on the latest update of 9.4.0 4200. Disney Plus is most current after install and still does not work. It works fine on PS4/5, Fire Stick, FireTVs and all mobile devices. It's just the Roku where it does not play anymore. Help!

myogen
Level 7

Re: Disney Plus not working

I have the same problem. restart didn't help. Asks me to log in but I don't know any log in information.

TVzzzzzzzzzz
Level 7

Re: Disney Plus not working

This is ridiculous. It seems this is a common problem and there is no solution. I've paid for a year in advance for Disney+, so now it's worthless to me? I also don't see any option to "remove" then "reinstall" Disney+. It offers the option to cancel the subscription, but I don't see an option to "remove" the channel.

Juan0
Level 7

Re: Disney Plus not working

You have to remove the channel from within the Roku app, or my.roku.com, or the Roku app on your phone if you downloaded it.

However, removing and reinstalling the app did not work for me. Still waiting for a Roku update to fix the problem.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Disney Plus not working

@Juan0

Thanks for the post.

Have you made sure to restart your Roku device after removing the channel and before adding it back again? 

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Zinko
Level 7

All good

All good

0 Kudos
StreamerUser
Level 16

Re: Disney Plus not working

What Roku model # do you have?

And have you updated it (Settings/System/System update) and restarted it? (Settings/System/System restart)

0 Kudos
Zinko
Level 7

Re: Disney Plus not working

Hello,

Model 3810X- Roku streaming stick +

Software version 9.4.0 build 4200-50

Yes last night I unplugged it. I reset it. I deleted the app and reloaded it.

Thx

0 Kudos