Channel Issues & Questions

[jsides]

When I go to Disney Plus the Disney LOGO comes up and then kicks me back to the home screen.  The only other stream I use - Netflix works fine.  Just Disney PLUS effected.

[makaiguy]

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@jsides wrote:

When I go to Disney Plus the Disney LOGO comes up and then kicks me back to the home screen.  The only other stream I use - Netflix works fine.  Just Disney PLUS effected.

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When problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

1. Highlight channel on home screen.
2. Press * key and choose Remove channel option.
3. IMPORTANT- DON'T SKIP:
   Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
4. Reinstall the channel. Note it will be added to the END of the channel grid.
5. If channel requires a login, you may need to log in anew.

[JollyRoger72]

Same problem here on both my newer model Rokus. I did the reinstall just as described and it did not work. All other apps work fine, it's only Disney Plus. My Roku is on the latest update of 9.4.0 4200. Disney Plus is most current after install and still does not work. It works fine on PS4/5, Fire Stick, FireTVs and all mobile devices. It's just the Roku where it does not play anymore. Help!

[myogen]

I have the same problem. restart didn't help. Asks me to log in but I don't know any log in information.

[TVzzzzzzzzzz]

This is ridiculous. It seems this is a common problem and there is no solution. I've paid for a year in advance for Disney+, so now it's worthless to me? I also don't see any option to "remove" then "reinstall" Disney+. It offers the option to cancel the subscription, but I don't see an option to "remove" the channel.