Channels & viewing

[psm1]

When trying to login to Disney Plus on my TV, there is no on-screen keyboard for password entry using my Roku remote. So, I can't login. I've uninstalled and reinstalled the channel, updated and restarted my Roku device. Suggestions? By the way, I can login to Disney Plus on my phone with no problem. So Disney Plus is working.

[DBDukes]

@psm1 

When it prompts you for email, press OK. The keyboard appears.

[kathya]

That didn’t work for me. I just wasted money on a month of Disney+ if I can’t stream it to my tv for my grandson to watch 

[DBDukes]

@kathya 

It works for me. 

Maybe try the Roku app on your phone if you can't get the keyboard to appear onscreen with the remote.

[TrooperDada326]

Your commenting on a post over a year old. Can you please elaborate on your situation? I have 6 Roku devices and I have Disney+. I have zero trouble logging into my account. 

[1MT]

Hover the remote over the password rectangle. Click on it and the keyboard should appear.

[reniemarie]

No keyboard appears?

[RokuDanny-R]

@reniemarie

Thanks for the post.

Have you tried following the steps that @DBDukes mentioned in the posts above?

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[Benjamin_Greco]

I was able to sign using the Android app. There is a keyboard icon at the top of the apps remote.