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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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dc2020
Level 7

Disney Plus keeps signing me out

I have Roku Premier. 

I keep getting signed out of Disney Plus account.

This started a few weeks back. I've remove the channel and added it back in and it seemed to be ok for a few days, but then I was signed out again yesterday.

How can I fix this?

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Disney Plus keeps signing me out

@dc2020 

Thanks for the inquiry.

When removing a channel, please make sure that you are restarting your Roku device before adding the channel back again, specifically in that order.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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dc2020
Level 7

Re: Disney Plus keeps signing me out

Yes, I had done that - removed the channel, powered-down the device and re-added the channel. It seems to have got better, but will re-post if this repeats.

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Andre123
Level 7

Re: Disney Plus keeps signing me out

I'm having similar problem.  My Disney+ channel renewed a few months ago, 1 year full pay went through.  And every few weeks it says my Disney has cancelled, so I have to go into the Roku account page and say Keep subscription??? I'm not sure what is going on.

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