Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Disney Plus keeps signing me out

I have Roku Premier. 

I keep getting signed out of Disney Plus account.

This started a few weeks back. I've remove the channel and added it back in and it seemed to be ok for a few days, but then I was signed out again yesterday.

How can I fix this?

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2 Replies
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Roku Employee
Roku Employee

Re: Disney Plus keeps signing me out

@dc2020 

Thanks for the inquiry.

When removing a channel, please make sure that you are restarting your Roku device before adding the channel back again, specifically in that order.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Disney Plus keeps signing me out

Yes, I had done that - removed the channel, powered-down the device and re-added the channel. It seems to have got better, but will re-post if this repeats.

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