Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Disney Plus channel in Portugal

Hi everyone.

I have a Roku Streaming Stick+ and I am based in Portugal. Disney Plus service was launched in Portugal in mid-September this year and it is announced everywhere that it is also available for Roku Devices.

So far I wasn't able to find the channel in the Roku Store and, as far as I was able to understand, my device supports this channel.

Is there any issue with the channel?

Thanks.

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4 Replies
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Roku Employee
Roku Employee

Re: Disney Plus channel in Portugal

@japardalm 

Thanks for the inquiry.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Disney Plus channel in Portugal

Hi, were you able to sort this out? I’m thinking of buying a Ruku stick, but first I want to make sure it will work properly with Disney+, HBO and Netflix in Portugal. Thanks

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Level 7

Re: Disney Plus channel in Portugal

Hi.

So far I haven’t found any solution for this even after talking with Customer Support from Disney Plus.

Regarding other channels you mention, I don’t have HBO but Netflix works perfectly.

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Level 7

Re: Disney Plus channel in Portugal

Thanks for your response. And did Disney say why or still no response? Sorry to bother, but I'm pending knowing if this player works with Disney+ in Portugal to purchase it.

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