Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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japardalm
Level 7

Disney Plus channel in Portugal

Hi everyone.

I have a Roku Streaming Stick+ and I am based in Portugal. Disney Plus service was launched in Portugal in mid-September this year and it is announced everywhere that it is also available for Roku Devices.

So far I wasn't able to find the channel in the Roku Store and, as far as I was able to understand, my device supports this channel.

Is there any issue with the channel?

Thanks.

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11 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Disney Plus channel in Portugal

@japardalm 

Thanks for the inquiry.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 

You can reach Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator
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pcoutinh
Level 7

Re: Disney Plus channel in Portugal

Hi, were you able to sort this out? I’m thinking of buying a Ruku stick, but first I want to make sure it will work properly with Disney+, HBO and Netflix in Portugal. Thanks

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japardalm
Level 7

Re: Disney Plus channel in Portugal

Hi.

So far I haven’t found any solution for this even after talking with Customer Support from Disney Plus.

Regarding other channels you mention, I don’t have HBO but Netflix works perfectly.

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pcoutinh
Level 7

Re: Disney Plus channel in Portugal

Thanks for your response. And did Disney say why or still no response? Sorry to bother, but I'm pending knowing if this player works with Disney+ in Portugal to purchase it.

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pcoutinh
Level 7

Re: Disney Plus channel in Portugal

Hi, did you find any way to put it working? thanks

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CarlaB
Level 7

Re: Disney Plus channel in Portugal

Hello, I have Netflix, works perfectly, but HBO app never worked always saying that I'm out of region.

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Cornholio
Level 7

Disney+ not available for Roku in Belgium...

The channel doesn't appear in the channel list on the device nor using the website.

If I use the search function I can find it but can't install it to my account, not available to your region (Belgium).

This is very annoying.

I already understood Roku can't fix this, but they can contact Disney to have this fixed...? That'll probably have a greater impact then one insignificant Belgian user who cries about it to Disney...

Hope you guys (or girls) can help me out, my kids thank you

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Jonnner
Level 7

Re: Disney Plus channel in Portugal

Hi,

Before I buy Roku for use in Portugal...

How much of the Roku service offerings are really available?  It look like:

Disney - No

HBO - No

Netflix - Yes

Please help me understand the breadth of what is available here.

Thanks

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IanCardona
Level 8

Re: Disney Plus channel in Portugal

I just bought the Stick +. I live in Portugal. 

The American channels will not be available (to be expected) 

HBO and Disney+ are not available in the store channel as of 12.dec.2020. And even if you have the APPs installed in your smartphone (iOS or Android) you can't Cast the content to your TV. It won't recognize Roku as a cast device. 

Also, the official Roku APP it's not available in any smartphone store (here in Portugal) 

YouTube, Netflix, Spotify, Apple TV do work perfectly.