Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Squid7
Level 7

Disney Plus Off Roku

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I subscribed to Disney+ through Roku. Now I want to watch it on my phone. But it isn't recognizing my email address. How can I use this subscription off Roku?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney Plus Off Roku

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@Squid7 

Thanks for the inquiry.

If you have a subscription through Roku Pay, you will only be able to use that subscription on Roku devices. However if you wish to be able to use a subscription on any device (whether Roku or not), we would recommend subscribing to the channel provider directly.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney Plus Off Roku

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@Squid7 

Thanks for the inquiry.

If you have a subscription through Roku Pay, you will only be able to use that subscription on Roku devices. However if you wish to be able to use a subscription on any device (whether Roku or not), we would recommend subscribing to the channel provider directly.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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