Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MrOctober77
Level 7

Disney Plus Not Playing At 24fps

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I have my Roku set to play the native frame rate. The other streaming services I have tried with play movies at 24fps. Disney Plus is the only one that doesn't.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney Plus Not Playing At 24fps

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@MrOctober77

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Disney+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Disney+ support here: https://help.disneyplus.com/csp
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Disney Plus Not Playing At 24fps

Jump to solution

@MrOctober77

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Disney+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Disney+ support here: https://help.disneyplus.com/csp
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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