Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RokuKariza-D
Roku Employee
Roku Employee

Re: Hulu app l, click name and it sends me back to roku home screen

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Hi @Orstrausshouse @EmmieDasinger17

Thank for the post.

Try running a manual software or channel update to see if that will resolve the issue you're experiencing. Feel free to follow the instructions below:

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
     
    • Note: The System update screen displays the current software and build version, along with the date and time of the latest update.
       
  5. Select Check Now to manually check for updates.

Let us know how it goes!


All the best,

Kariza

Kariza D.
Roku Forum Moderator
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khollar
Level 7

Re: Apps won't open after restarting tv

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Hi none of my apps have been working except Netflix so I know its not a network connection problem. Havent been able to use hbo max or hulu all week. I tried removing the chanels, restarting the tv system, and then readding the channels like you suggested but the apps will wont work. Is there something else I can try ?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Apps won't open after restarting tv

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@khollar

Thanks for the post.

Can you please provide more detailed information about the issue you are experiencing? What specific Roku model device are you using? Have you already tried checking for a manual software update on your Roku device to see if that helps the issue you are experiencing?

To check for a manual update, navigate to Home Settings > System > System Update > Check Now. 

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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nimbusone
Level 7

Re: Apps won't open after restarting tv

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I have had the same issue this whole week. Netflix seemed to be the only app working. I ended up doing a manual update like someone mentioned, and all my apps are working now.

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Smaci
Level 7

Hulu won't launch – crashes back to home screen

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I open Hulu go to my stuff click on a show and it crashes and goes right to the Roku home screen. I'm ready to go back to chrome cast with tv. I never had this issue on it. I have done all the steps in the same order. 1) delete Hulu app 2) restart or reset Roku 3) reinstall the Hulu app. THE APP STILL CRASHES BACK TO THE HOME SCREEN. It's been doing it for the last two days with no fix.

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RokuMary-F
Roku Employee
Roku Employee

Re: Hulu crashes to Roku home screen

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Hi @Smaci,

Thanks for reaching out to the Roku community!

We'd like to take a closer look to see if there's anything else we can suggest to help.

Does the issue only occur on a specific channel or all channels on your Roku device? 

Have you tried to get the latest Hulu channel version by checking for a channel update using your * button on the channel tile, or going to Settings for a System Update there. Then, restart your player. 

Keep us posted from there if you need additional help.

Best regards,
Mary

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Benne
Level 7

Roku TV will not open apps

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Hi, I'm having the same issues only now nothing, not even my cable will come up. I keep getting "can not add channel" now. I updated everything, unplugged all connections and even tried uninstalling and reinstalling my apps. Nothing works now and I can't even use my cable. 🤬🤬🤬

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Plop
Level 7

Re: Roku TV will not open apps

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@Benne wrote:

Hi, I'm having the same issues only now nothing, not even my cable will come up. I keep getting "can not add channel" now. I updated everything, unplugged all connections and even tried uninstalling and reinstalling my apps. Nothing works now and I can't even use my cable. 🤬🤬🤬


Have you tried manually updating your apps?

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Benne
Level 7

Re: Roku TV will not open apps

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Yes, but now it keeps saying it can not reinstall because of the network connection. But when I go to check the connection it says it's excellent. 

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