Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Chris_A0385
Level 7

Disney + Not Available in Roku3 4200x

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Thank you to anyone for helping me here.

First off,  I am in Costa Rica and Disney Plus officially launched this month. 

I have a couple of older model Rokus and none of them have the DISNEY + channel displayed. I tried installing the channels in the website and they are grayed out. 

I want to make sure this is not a region thing. Can anyone help me? Is it because the Rokus are too old?

I can't find a definite answer. 

 

#DisneyPlus #Roku3 #Disney+ 

 

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StreamerUser
Community Streaming Expert

Re: Disney + Not Available in Roku3 4200x

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Disney (the Disney+ app provider) controls the availability of the Disney+ app geographically - you need to direct all questions/requests about availability in your region to Disney:

https://help.disneyplus.com/csp

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.

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StreamerUser
Community Streaming Expert

Re: Disney + Not Available in Roku3 4200x

Jump to solution

Disney (the Disney+ app provider) controls the availability of the Disney+ app geographically - you need to direct all questions/requests about availability in your region to Disney:

https://help.disneyplus.com/csp

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

Chris_A0385
Level 7

Re: Disney + Not Available in Roku3 4200x

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Thank you. I am going to assume the Channel is not available in Roku (yet) for some reason although it works in PS4 and other platforms. Will try with them. Thanks. 

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