Channel Issues & Questions

[Chris_A0385]

Thank you to anyone for helping me here.

First off,  I am in Costa Rica and Disney Plus officially launched this month. 

I have a couple of older model Rokus and none of them have the DISNEY + channel displayed. I tried installing the channels in the website and they are grayed out. 

I want to make sure this is not a region thing. Can anyone help me? Is it because the Rokus are too old?

I can't find a definite answer. 

#DisneyPlus #Roku3 #Disney+ 

[StreamerUser · Accepted solution]

Disney (the Disney+ app provider) controls the availability of the Disney+ app geographically - you need to direct all questions/requests about availability in your region to Disney:

https://help.disneyplus.com/csp

[Chris_A0385]

Thank you. I am going to assume the Channel is not available in Roku (yet) for some reason although it works in PS4 and other platforms. Will try with them. Thanks.