Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Disney+ Low Audio

Hello, I just subscribed to Disney Plus and downloaded the Channel to my Insignia 4K Roku TV and noticed the audio on that channel is really low on all content I have watched so far. For most streaming channels, I have the volume set around 30. For similar volume on Disney + I have to be around 80. 

12 Replies
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Re: Disney+ Low Audio

Anyone else experiencing this?

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Level 7

Re: Disney+ Low Audio

I am experiencing low volume issues as well on Disney Plus.  I’m streaming on a Roku Ultra through a Vizio SB3651-F6. My volume is almost maxed out compared to a Netflix or Prime streaming channel.  I performed a soft reset on the Vizio sound bar and that seemed to help but once I started watching another show it was back to the same low volume issue. 

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Re: Disney+ Low Audio

I have a 2.1 system just plugged into the headphone jack on my Insignia Roku TV. 

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Level 7

Re: Disney+ Low Audio

I have been having this issue also. Disney plus it's very hard to hear compared to other channels and inputs in my TCL r617 with an ARC connected Yamaha 109. Normal channel volume is 20 to 30. Disney plus we have to crank up to 40 to 50.

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Re: Disney+ Low Audio


@My Fed Loan wrote:

I have been having this issue also. Disney plus it's very hard to hear compared to other channels and inputs in my TCL r617 with an ARC connected Yamaha 109. Normal channel volume is 20 to 30. Disney plus we have to crank up to 40 to 50.


I’m streaming on a Roku Ultra through a Vizio SB3651-F6. My volume is almost maxed out compared to a Netflix or Prime streaming channel.  I performed a soft reset on the Vizio sound bar and that seemed to help but once I started watching another show it was back to the same low volume issue. 

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Level 8

Re: Disney+ Low Audio

So what is the cure?

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Level 8

Re: Disney+ Low Audio

It would help when discussing audio issues on any streaming channels that you inform us what audio system you are using to monitor the tracks.

tv monitor speakers

stereo surround system

5.1 system

7.1 system

and a little info on listening environment.

there are adjustments you can make in the entire chain, from the Roku to your monitor speakers.

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Re: Disney+ Low Audio

My setup is simply a Klipsch pro media 2.1 system fed from the headphone jack of the tv. 

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Level 8

Re: Disney+ Low Audio

I have a TCL Roku TV, 65S513

I run it through a Denon AVR-S740H

It is currently set up as a 5.1 through Klipsch speaker.

I have two speakers, new in box to add as Atmos speakers.

I have not completed this step.

Thanks

Ed 

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