Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have a subscription with Disney+ thru Amazon Prime. When I try to log in to my Disney+ account on my Roku, it cannot find my account. How can I login? I have used my Amazon account email and it is saying email not found. I have the Prime Video app on the Roku and it’s working fine. Please help!
Have you made sure that you are logging in to the Disney+ channel with your Disney+ account information? Since you have the Disney+ through Amazon Prime, are you able to watch Disney+ content through the Amazon Prime channel?
For more information about that channel's account information and authentication, you'll want to contact Disney+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
I’m experiencing the same issue as @airstream97. I have called Disney+, and I was informed that Roku changed my login information. It is now an email associated with Roku, and I have no access to that Roku email or any password information. The worst part is that Disney has a single sign-on system, so the login information is the same across all Disney platforms including Walt Disney World and Resorts. I now have no access to ANY of Disney accounts – I cannot access Disney+ (though I keep getting charged and can’t even login to cancel the subscription) and also all my trip information to Walt Disney World and Resorts is lost, including tickets connected to my account. How can you change the email address on someone’s account without their consent?
I had to concede that neither Roku nor Disney+ would help me with the account sign-in issue. If I wanted to sign in to Disney+ on another device I had to cancel my subscription through my Roku account and create a new account directly with Disney+. The cost is the same, and I get to watch the channel on all my devices.