Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have a subscription with Disney+ thru Amazon Prime. When I try to log in to my Disney+ account on my Roku, it cannot find my account. How can I login? I have used my Amazon account email and it is saying email not found. I have the Prime Video app on the Roku and it’s working fine. Please help!
Have you made sure that you are logging in to the Disney+ channel with your Disney+ account information? Since you have the Disney+ through Amazon Prime, are you able to watch Disney+ content through the Amazon Prime channel?
For more information about that channel's account information and authentication, you'll want to contact Disney+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.