Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Felopez
Level 7

Disney+ Colombia

I am located in Colombia and since November 17, 2020 Disney + is available, I already have a paid subscription and I do not see the channel available on my Roku devices, do you know when to be available in Colombia?

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4 Replies
joha2210
Level 7

Re: Disney+ Colombia

hola en Ecuador estoy con el mismo problema, no se que porque disney plus no se ve en roku

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atc98092
Level 21

Re: Disney+ Colombia

Just because a service is available in a certain area doesn't mean it's available on Roku devices. Disney is in control over which devices can be used for their service, and where those devices can be used. You have to ask Disney when they will approve their service on Roku devices for your location.

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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david16
Level 7

Re: Disney+ Venezuela

i have the same problem in venezuela, i want to pay disney + but rokku do not add the channel.. please what can i do?

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atc98092
Level 21

Re: Disney+ Venezuela


@david16 wrote:

i have the same problem in venezuela, i want to pay disney + but rokku do not add the channel.. please what can i do?


Only Disney can make their channel available for Roku devices in your country. You have to ask them to support it. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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