Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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arveetek
Level 7

Re: Disney+ Channel

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I'm having the exact same problem.  Trying to do an internet search, and haven't found a solution yet.  Hoping that it's just a temporary glitch with Roku Disney+ Channel.  I can log onto Disney+ through a web browser just fine.  Was working normally yesterday.  I uninstalled the app and reinstalled, but no change. Tried system reboot as suggested, no change.

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dlwharleyman
Level 7

Re: Disney+ Channel

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I did a Factory Reset.

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mountaineer
Level 7

Re: Disney+ Channel

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Hi Guys, 

Thanks for all the comments. However, I have already searched that disney + is not yet available in our country, Philippines. Even I have the disney+ apps on my amazon fire, I was able to create an account but it doesn't work here in the Philippines as I've said. 

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Roku Employee
Roku Employee

Re: Trouble adding Disney Plus

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@Ryana14 

Thanks for the inquiry.

You can see the supported list of Roku device models that the Disney+ channel supports here: https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=a168b614db4d40d03c0cf158bf96198e

The following Roku device models are not supported by the Disney+ channel: 

2400, 3000, 3050, 3100, 2450, 2500, 3400, 3420

If you have additional questions regarding device availability, please reach out to Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator
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spatjack
Level 7

ROKU Express Support Disney+?

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I have a Samsung Plasma TV that doesn't support DISNEY PLUS (which I have through my cable provider).  Samsung told me that the only way I can get it on this model (SAMSUNG PN51F-4500AF) is to use either a FIRESTICK or PLAYSTATION.  Walmart suggested the ROKU EXPRESS.  I have purchased it.  What do you think...will it work?

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Roku Employee
Roku Employee

Re: ROKU Express Support Disney+?

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@spatjack 

As long as the Roku Express that you purchased is support by the Disney+ channel, then the device will work.

The following Roku device models are not supported by the Disney+ channel: 

2400, 3000, 3050, 3100, 2450, 2500, 3400, 3420

If you have additional questions regarding device availability, please reach out to Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Sandra31
Level 7

Re: Disney+ Channel

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