This is the message I get too, I later installed my Mac computer and two Fire Sticks that work flawlessly. my Roku is compatible and it is updated to 9.2 like it says, Roku says it is not their problem it is a Disney issue or my internet provider issue but I don't see how it is! Something is happening on the Roku end because it works on every other device in my house and on my Wi-Fi. You are the first person I have heard to get this besides me there must be an answer! The Disney Plus app is installed on my Roku, I log in, and can scroll through everything, I can access my profile information, everything but when you hit play I get the error and it does not play
I agree, it's not an ISP issue. But it is a Disney issue, because they are responsible for the functionality of their app/channel on a Roku device. Roku did not create the channel, and there's been no OS update that could be causing an issue. But you can't compare the app on another device, because they are written for a completely different operating system. The Fire Sticks are Android, and of course the Mac is MacOS, which has its roots in Unix. Roku devices run a modified version of Linux, so is not compatible with any other OS.
@tally Thanks for reaching out. While we don't manage content delivery or licensing, I'd like to help pass your feedback along to the channel provider so they can take a closer look. If you wouldn't mind, please send me a private message with your Roku account email address, your Roku device's serial number from Settings>System>About, along with your Disney+ account email address.
Please include the specific content title example(s) that you have encountered this error on while trying to watch, and I'll make sure we share this feedback with the channel provider.
wow this is really a crock.... you not only have a monopoly but now you have to buy all new equipment to watch the channel. Shame on disney! My roku and samsung smart tv are not supported BS. I want my money back.