Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Re: Disney+

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Finally, it's working now.  When I first got in there were very few titles showing, and I was starting to feel like I'd been snookered by their marketing.  But over a span of 10 minutes or so, the catalog started backfilling with titles and it's starting to look like an actual streaming service now.

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Level 8

Re: Disney Plus error adding channel

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Roku 2 XD (3050X)  Software V 9.1.0 build 4111-02

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Level 7

Re: Internet connection error on when loading Disney+

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Same with us. We either get the "slow internet connection" message (ours is 44 mpbs when tested) or a "problem loading, try again later" message.

However, it is working just fine on our Ipad/iphones.

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Level 7

Re: Internet connection error on when loading Disney+

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We just tried to open the app again and it worked. The screen is slow to load but it works and the kids are happy Smiley Happy
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Level 7

Re: Internet connection error on when loading Disney+

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I'm getting the same message. What a load of **bleep**. Disney continues to show it's not ready from primetime. So angry right now

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Level 20

Re: Disney Plus error adding channel

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@Daver317 wrote:

Roku 2 XD (3050X)  Software V 9.1.0 build 4111-02


Your player is not supported for Disney+. It is an older, legacy player that is no longer supported by Roku. It will not get Roku OS 9.2, which is required for Disney+. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 9

Re: Disney+

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I knew i should of waited! Issue with app on Roku...A Roku Express... on home screen nothing but an emty space... and same with clicking on series, movies, originals...cmon Disney you had all this time and screwing it up....bout to go back and cancel my membership and just do the 7 day trial until they get this mess straightened up

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Level 19

Disney+ Supported Roku Device Models

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Thanks for the note. You can see the supported list of Roku device models that the Disney+ channel supports here: https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=a168b614db4d40d03c0cf158bf96198e

One point to clarify though - For Roku LT, Disney+ is only supported on the Roku LT model 2700. 

If you have additional questions regarding device availability, please reach out to Disney+ support here: https://help.disneyplus.com/csp

 

Thanks,

Tanner

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Level 7

Re: Disney Plus error adding channel

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Roku 2 XD 3050X Streaming Player With Remote. So I need to upgrade?

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Level 19

Re: Disney Plus error adding channel

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@Janabanana That model of Roku device is not supported by the Disney+ channel. You can see the list of supported models here: https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=a168b614db4d40d03c0cf158bf96198e

Thanks,

Tanner

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