Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Hello. I have a Streaming Stick+ 3810X, which I see is meant to be a Disney+ compatible device. I live in Ireland, and Disney+ was released here today. I already have a Disney+ account. However, I am not able to install it onto my stick. It does not show up as an option to add when I search on the device, and the option to add the channel on my account on the website is greyed out. Any ideas?
- Are you signing into your Roku account when visiting the web channel store? Make sure to sign into my.roku.com, then visit the channel store link above.
- Try restating your device from Settings>System>System restart. Then, go to 'Streaming channels' on your device and look for the Disney+ channel in one of the categories of channels. It should also appear there.
If you need more help from there, please let us know.