Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.

I got a new Roku device and when I try to get into Disney it asks me to log in. I put in my email and password and it says that the email address is invalid. I subscribed through Roku as opposed to Disney on its own. How do I login if the login was through my Roku account? It’s not automatically doing it.

2 Replies

Is it possible you have more than one Roku account? If you check the email address that shows up under Settings->System->About and use that to log in at https://my.roku.com does your subscription show up?

Same issue. Clear as mud on what is going on with Roku. I have paid for the Disney for my kid, but it is not showing up on the device that we have for her.