Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Nomolos
Level 7

Re: Disney+ Cant Turn Off Audio Guide Narration

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I fixed it!! For me it was a mismatch in audio settings. I was watching on a 4k tv and the only compatible audio track is with descriptions. I went into the roku audio settings, switched to stereo only and the problem was fixed
Kcnintendo324
Level 7

Re: Disney+ Cant Turn Off Audio Guide Narration

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You did It! You fixed it! It worked! Your genius!
Tivoburkee
Community Streaming Expert

Re: Disney+ Cant Turn Off Audio Guide Narration

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While playing a show on Disney +, say The Little Mermaid, press * once, the option menu shows up, no matter what Roku you have you want to go to the bottom item, Accessibility, there's a >, press it, if it says ON click right >  turn it OFF, exit the option menu.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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eitherly
Level 7

Re: Disney + Cant turn off audio guide

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This is not solved. I've tried every solution posted here and more. Disney+ on Roku STILL will not turn off the audio description of anything I'm watching. When I go to settings, it says it's already off. When I turn it it on and then off to reset, still doesn't change anything. I'm so frustrated.

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RyanidePoison
Level 8

Re: Disney+ Cant Turn Off Audio Guide Narration

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Yes! This worked for me, too! Thanks, fellow user! I went to roku settings and turned it to Stereo. Fixed!
Christinbates23
Level 7

Re: Disney+ Cant Turn Off Audio Guide Narration

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It worked for me too!!!! Finally!! Thanks so much, you’re amazing!! Now time to watch some Frozen without a British lady explaining what every snowflake looks like!!! 😂😂
uualt3r
Level 8

Re: Disney+ Cant Turn Off Audio Guide Narration

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Changing the audio settings to stereo worked for me too! Thanks for the help @Nomolos!
Momo26
Level 7

Re: Disney+ Cant Turn Off Audio Guide Narration

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You are a genius! I have been trying to figure this out for days now! Thank you sooo much!!!! Smiley Happy
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Steve89
Level 7

Re: Disney + Cant turn off audio guide

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Please give us a viable solution.
Disney plus help faqs are a joke.
I'm paying for this service I would like it to actually work properly.
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gnonny11
Level 9

Re: Disney + Cant turn off audio guide

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EDIT:  Never mind, this dummy finally got how to turn this ON!  (* on remote; Audio Track 2 of 3 is English [Audio Description]; Close.)

@RokuTannerD  So on the flip side of this coin, if I may ask here, how would one turn this *on*? Since my husband and I discovered audio description (Xfinity cable calls it "video description" - same thing apparently.) We've found it actually helps us not miss things we might otherwise, or if you're in hearing range of the tv but not looking directly at it for a bit.

Anyway, our Roku is 3 / 4230x.  I would love to turn this on Disney+.  And heck, other Roku channels.  (But knowing how to turn it off is good to know too, in case.)  Thanks, TD!

Roku 4230x - 1080HD//SonyBravia55 TV-4K//Ethernet
Favorite/most used channels:Netflix, Hulu, DC Universe, Disney+, PlutoTV, Criterion, Prime, Starz