Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Mmwilliams
Level 7

Re: Disney+ Cant Turn Off Audio Guide Narration

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YES!!  That was the issue!  It was a mismatch of audio settings between the TV & my Roku Express.  A quick change in the audio settings on my Roku to Dolby, and then I went back to the audio track settings while in while in the movie, and had way more options! Thank you!!

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Cpt_McQuirk
Level 7

Re: Disney + Cant turn off audio guide

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Same problem.

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SteveEbey73701
Level 9

Re: Disney + Cant turn off audio guide

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Go to the Home page on Roku, find Settings, then go to Audio and change auto-detect to Stereo.  Once that is done, you can go to the Disney+ channel, and set the audio track of any of the content that you want to watch.  The Disney+ channel is the only channel that has to be set this way.  All of the other channels that we stream from are able to auto-detect and make full use of my surround system. 

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cjw54
Level 7

Re: Disney + Cant turn off audio guide

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I've tried everything on the Roku ultra and it WON'T TURN OFF. It is useless to me and I will cancel it if you can't fix it. Seems to be a VERY common problem, why can't you fix it?????

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Joelee42
Level 7

Re: Disney + Cant turn off audio guide

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Tanner

Please provide a solution that works or allow someone else to do so.

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SteveEbey73701
Level 9

Re: Disney + Cant turn off audio guide

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Disney+ can not auto detect audio streams that any of the Roku send out, so you need to go to the Home Screen on the Roku, go to Settings, then Audio, and set the audio to Stereo. Once you do that, the Disney+ app will let you set the audio track, and not have to put up with the narration feature.  I have two different Roku devices, and had to do it on both of them.  I have asked Disney to fix this issue, as all the other apps that I use can Auto Detect the audio stream, so I just have to change the setting for Disney.

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TaraT85
Level 7

Re: Disney + Cant turn off audio guide

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This definitely helped for me. I had tried everything. Thanks

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Ashley22
Level 7

Re: Disney + Cant turn off audio guide

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This doesn't work 

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Sinclairj
Level 7

Re: Disney + Cant turn off audio guide

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This is not a Disney issue, this is a Roku issue. I watch Disney+ on my Samsung Smart TV, through my PS4 and also on my Laptop, the voice narration is not there. This is only on my Roku streaming stick. Please fix this ASAP as this is nervy trying to watch shows. Might have to dump Roku and switch to the Amazon stick that's how annoyed I am. I do not want to hit the * for every movie I want to watch on Disney+. I should only have to do it once and it stays off. Severely Annoyed.

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SteveEbey73701
Level 9

Re: Disney + Cant turn off audio guide

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So the problem is with the App that Disney+ wrote for Roku.  As you stated, the Disney App supports multiple platforms, all with different API's so apparently either the Roku API has a bug, or the more likely answer is the Disney App has a bug.  I have no other Apps that have to have Audio Mode on my Roku forced to stereo to work properly.  Sling, Starz, Amazon Prime Video, Cbs All Access, Pluto, Tubi, Tidal, and all the other streaming apps on the Roku work with Audio Set to Auto on my Roku, but to watch Disney, I HAVE to force the audio to use Stereo.  You tell me, by empirical reasoning, what conclusion that presents.  To me, that indicates that the Disney App is bug ridden on the Roku API as it is the only App that has the Audio Issue.  So, for the simple minded morons at Disney, fix the app and quit pointing fingers at one of the largest streaming platforms in use today. 

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