Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Re: Disney+ Cant Turn Off Audio Guide Narration

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YES!!  That was the issue!  It was a mismatch of audio settings between the TV & my Roku Express.  A quick change in the audio settings on my Roku to Dolby, and then I went back to the audio track settings while in while in the movie, and had way more options! Thank you!!

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Level 7

Re: Disney + Cant turn off audio guide

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Same problem.

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Re: Disney + Cant turn off audio guide

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Go to the Home page on Roku, find Settings, then go to Audio and change auto-detect to Stereo.  Once that is done, you can go to the Disney+ channel, and set the audio track of any of the content that you want to watch.  The Disney+ channel is the only channel that has to be set this way.  All of the other channels that we stream from are able to auto-detect and make full use of my surround system. 

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