Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Disney+ App Not Streaming in Non-HDR 4K

I have a UHD (4K) LG TV and I am using a Roku Premier to stream content to the TV. 

My TV does not support HDR.

My Roku box is configured for 4K resolution at 60hz (without HDR).

All other apps such as YouTube, Amazon Prime & Netflix will stream 4k content without any problems.

On the Disney+ app, no titles are showing as UHD, they are only showing as "HD 5.1".

This includes titles such as The Mandalorian and The Rise of Skywalker.

However, if I plug the Roku Premier into my other TV (which supports HDR), and set it to 4k HDR in the settings, then Disney+ titles will show that they UHD HDR, and they will stream in 4k HDR.

So in summary, it appears that unless you have a HDR enabled on the Premier, you cannot stream 4k content on Disney+.

HDR is not available on the TV I am using the Roku with, please could you advise or resolve this issue?

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