Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
I figured this out. I had the exact same issue. What fixed it was, I went on the Roku website on my phone, clicked "cancel subscription". Then I went on my TV, selected the plan, reactivated the subscription, and it works now.
I have been having the same issue for the last 2 weeks and canceling the subscription thru the Roku website and signing back in fixed the issue. Thank you!
Any updates?? It’s saying “inactive subscription” on my Roku and I’ve purchased through Discovery Plus directly. I even tried to start a free trial on Roku and says the same thing! Until now, I’ve been watching for over a year on almost a daily basis.
Hi @CrystalGayle! We appreciate you reaching out about your Discovery Plus subscription. For us to get to the bottom of this we will be sending you a direct message here on the Roku Community. Please keep an eye out in your inbox for a message coming from us so that we can further assist.
