Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Discovery + subscription shows it is inactive

Purchased a discovery + subscription on Roku. When I try to launch it, I get the message: inactive subscription. ideas to resolve?

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6 Replies
Level 21

Re: Discovery + subscription shows it is inactive

Check your subscriptions at https://my.roku.com/account/subscriptions

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Level 8

Re: Discovery + subscription shows it is inactive

It shows that is an Active Subscription. The Inactive status shows on my Roku player on my TV.

Level 8

Re: Discovery + subscription shows it is inactive

BTW, does Roku have a chat feature that I can access? They are no longer taking phone calls.

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Level 19

Re: Discovery + subscription shows it is inactive

If you subscribed through Roku, rather than through some other 3rd party or directly on the discoveryplus.com website, can you access it through The Roku Channel?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 1

Re: Discovery + subscription shows it is inactive

@Dejacobs  I am having the same issue. Can't find an answer anywhere, have been charged for the month, and a week in can't watch #discovery+. 

Makes no sense. Says "inactive subscription", prompts me to select a plan, I select, then it reads "you have already purchased this product"....go to help.discovery blahblah

my roku reads, active till next month.

It's stupid! The website gives no info!

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Level 8

Re: Discovery + subscription shows it is inactive

Here's how I solved this issue:

1) Went to my Roku account and cancelled the subscription.

2) Launched the discovery+ website and setup sign-in info.

3) Purchased the subscription through the discovery+ website.

Since doing this, I'm able to watch the channel on my Roku with no issues. Hope this helps...

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