Channel Issues & Questions

[Dejacobs]

Purchased a discovery + subscription on Roku. When I try to launch it, I get the message: inactive subscription. ideas to resolve?

[renojim]

Check your subscriptions at https://my.roku.com/account/subscriptions

[Dejacobs]

It shows that is an Active Subscription. The Inactive status shows on my Roku player on my TV.

[Dejacobs]

BTW, does Roku have a chat feature that I can access? They are no longer taking phone calls.

[makaiguy]

If you subscribed through Roku, rather than through some other 3rd party or directly on the discoveryplus.com website, can you access it through The Roku Channel?

[Jen_ham1023]

@Dejacobs  I am having the same issue. Can't find an answer anywhere, have been charged for the month, and a week in can't watch #discovery+. 

Makes no sense. Says "inactive subscription", prompts me to select a plan, I select, then it reads "you have already purchased this product"....go to help.discovery blahblah

my roku reads, active till next month.

It's stupid! The website gives no info!

[Dejacobs]

Here's how I solved this issue:

1) Went to my Roku account and cancelled the subscription.

2) Launched the discovery+ website and setup sign-in info.

3) Purchased the subscription through the discovery+ website.

Since doing this, I'm able to watch the channel on my Roku with no issues. Hope this helps...

[iamthevalueofme]

Me three!. I was billed on 2/5 $7.45 after the free trial period. It shows as active via Roku subcriptions, but once logged in the app shows,"inactive status" and to pick a plan; then shows I have already chosen it. They need to get it together!! In the meantime between time, I was billed and can't watch. There is no real support.

[RokuDanny-R]

@iamthevalueofme

Thanks for the post.
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny