Purchased a discovery + subscription on Roku. When I try to launch it, I get the message: inactive subscription. ideas to resolve?
Check your subscriptions at https://my.roku.com/account/subscriptions
It shows that is an Active Subscription. The Inactive status shows on my Roku player on my TV.
BTW, does Roku have a chat feature that I can access? They are no longer taking phone calls.
If you subscribed through Roku, rather than through some other 3rd party or directly on the discoveryplus.com website, can you access it through The Roku Channel?
@Dejacobs I am having the same issue. Can't find an answer anywhere, have been charged for the month, and a week in can't watch #discovery+.
Makes no sense. Says "inactive subscription", prompts me to select a plan, I select, then it reads "you have already purchased this product"....go to help.discovery blahblah
my roku reads, active till next month.
It's stupid! The website gives no info!
Here's how I solved this issue:
1) Went to my Roku account and cancelled the subscription.
2) Launched the discovery+ website and setup sign-in info.
3) Purchased the subscription through the discovery+ website.
Since doing this, I'm able to watch the channel on my Roku with no issues. Hope this helps...