Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Dejacobs
Level 8

Discovery + subscription shows it is inactive

Purchased a discovery + subscription on Roku. When I try to launch it, I get the message: inactive subscription. ideas to resolve?

8 REPLIES 8\
renojim
Community Streaming Expert

Re: Discovery + subscription shows it is inactive

Check your subscriptions at https://my.roku.com/account/subscriptions

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Dejacobs
Level 8

Re: Discovery + subscription shows it is inactive

It shows that is an Active Subscription. The Inactive status shows on my Roku player on my TV.

Dejacobs
Level 8

Re: Discovery + subscription shows it is inactive

BTW, does Roku have a chat feature that I can access? They are no longer taking phone calls.

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makaiguy
Community Streaming Expert

Re: Discovery + subscription shows it is inactive

If you subscribed through Roku, rather than through some other 3rd party or directly on the discoveryplus.com website, can you access it through The Roku Channel?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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Jen_ham1023
Level 7

Re: Discovery + subscription shows it is inactive

@Dejacobs  I am having the same issue. Can't find an answer anywhere, have been charged for the month, and a week in can't watch #discovery+. 

Makes no sense. Says "inactive subscription", prompts me to select a plan, I select, then it reads "you have already purchased this product"....go to help.discovery blahblah

my roku reads, active till next month.

It's stupid! The website gives no info!

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Dejacobs
Level 8

Re: Discovery + subscription shows it is inactive

Here's how I solved this issue:

1) Went to my Roku account and cancelled the subscription.

2) Launched the discovery+ website and setup sign-in info.

3) Purchased the subscription through the discovery+ website.

Since doing this, I'm able to watch the channel on my Roku with no issues. Hope this helps...

iamthevalueofme
Level 7

Re: Discovery + subscription shows it is inactive

Me three!. I was billed on 2/5 $7.45 after the free trial period. It shows as active via Roku subcriptions, but once logged in the app shows,"inactive status" and to pick a plan; then shows I have already chosen it. They need to get it together!! In the meantime between time, I was billed and can't watch. There is no real support.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery + subscription shows it is inactive

@iamthevalueofme

Thanks for the post.
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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