Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Imemine
Level 11

Re: Discovery plus app keeps pausing

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Since I upgraded to the 1.4 of Discovery plus I have a new problem while watching the show my screen goes completely black and doesn't come back unless I exit out and come back in. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery plus app keeps pausing

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@Imemine

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Imemine
Level 11

Re: Discovery plus app keeps pausing

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Doesn't give me that option on the Discovery plus channel. See photo and yes I've already upgraded to 1.4 I took this picture prior20210207_113030.jpg

 

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TSue
Level 7

Re: Discovery plus app keeps pausing

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Ours is doing the same thing.  Plays for awhile then after a commercial, which I'm paying not to have, it will go back 5, 10 even 15 minutes.  We end up watching the same scenes 3-4 times.  It's really annoying.  I'm almost to the point of canceling!!

StreamerUser
Community Streaming Expert

Re: Discovery plus app keeps pausing

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The Discovery+ app was updated to 1.5.0 today (3/22) - check to see if has solved any issues.

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Imemine
Level 11

Re: Discovery plus app keeps pausing

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Thank you

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RichAlgeni
Level 9

Re: Discovery plus app keeps pausing

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Roku Ultra 4800X crashes to snow trying to play 'Chameleon,' even with 1.5.0. No difference.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Discovery plus app keeps pausing

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Hi everyone,

Thanks for the posts.

As stated previously, for more information about that channel's features and functionality, you'll want to contact Discovery+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Discovery+ support here: https://help.discoveryplus.com/hc/en-us
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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JaredKFan
Level 8

Re: Discovery plus app keeps pausing

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Well that's the thing, Danny - WE HAVE CONTACTED them multiple times and they have basically done NOTHING to fix the problems. So Roku needs to do that for us, since you'd have more leverage than an ordinary user.

Jared

C_I
Level 12

Re: Discovery plus app keeps pausing

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As far as the third party apps Jared, yes, Roku hs no more leverage than the average user because they do not own, manage or maintain third party apps such as Disney+ Paramount Plus ,etc.   Click on the app and press the options and then toggle to give us feedback. If not go to the customer service or su0pport page and see if any of the common problems fits yours and then  use that one to solve your problem. 

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