Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MB7239
Level 7

Re: Discovery plus app keeps pausing

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I am having the same issues.  Then my ROKU freezes.  I have to turn off the TV and restart.  Not happy.

Dogears
Level 7

Re: Discovery plus app keeps pausing

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As I stated earlier I've had the momentary freeze regularly with discovery+ and then last night the app frozen the entire TV, mines a TLC series 6, 55".  Had to do the same thing- unplug and reboot

Bill15
Level 7

Re: Discovery plus app keeps pausing

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Pauses,

Blurry

horrible, my other channels/ apps  do not do this 

optikhog
Level 13

Re: Discovery plus app keeps pausing

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Did you guys open a ticket with Discovery using the link provided earlier?

Toadius69
Level 8

Re: Discovery plus app keeps pausing

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Yes I did.  Emailed back and forth couple of times and initially they were trying to get me to do a whole bunch of stuff I had already done.  Told them done it, didn’t work in lengthy email.  Then today I get an email asking me to respond and if they don’t hear back they will close out ticket.  I responded with previous email and basically said if they close ticket before fixed, close my account with the ticket. Lol.  Like one person threat matters.  We are definitely slaves to the machine. 

Windeecity
Level 8

Re: Discovery plus app keeps pausing

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I did, here is what she instructed me to do...but it didn't help

Roku TV/Stick

  1. Log out of the discovery+ app on your Roku.

  2. Uninstall the discovery+ app from your Roku.

  3. Clear cache through your Roku.

a. Make sure “Home” is selected from the main menu.
b. From the remote control, press the following buttons
consecutively:
"Home” 5 times + “Up” + “Rewind” twice + “Fast Forward” twice.
c. It will take about 15-30 seconds to clear cache and restart.

  1. Install the discovery+ app.

  2. Launch the discovery+ app and sign in with your email and password.


If the issue persists, please reply back to this email.

sick53
Level 7

Re: Discovery plus app keeps pausing

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Same thing is happening to me. If anyone finds a solution please let us know.

sick53
Level 7

Re: Discovery plus app keeps pausing

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Did the deleting and clearing the cache work for you because it didn't work for me.

Wilsonfam
Level 7

Re: Discovery plus app keeps pausing

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Ours keeps skipping back in the show. Does anyone have this issue? We get to the half way point in a show and it skips back about 20 minutes after a commercial.

Kmlg1231
Level 7

Re: Discovery plus app keeps pausing

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Same. App keeps pausing and skips about a second or 2 so frustrating